Privacy Policy
Gutter Up North Florida respects your privacy. This Privacy Policy explains what information may be collected when you visit this website, request an estimate, use the online pricing calculator, submit a Jobber request form, contact us by phone, text message, email, chat, client portal, or otherwise interact with us online.
Information we may collect
Depending on how you use the website or our connected service tools, we may collect information such as your name, phone number, email address, service address or ZIP code, project details, measurements you enter into the pricing calculator, photos or notes you choose to provide, appointment preferences, call, text, chat, voicemail, or email content, communication transcripts or recordings where enabled, payment or membership information if you enroll in a recurring service, and other information needed to respond to your request.
We may also receive basic technical information such as browser type, device type, pages visited, referring page, approximate location derived from your device or browser, and similar website usage data. This information helps keep the website functional, improve the customer experience, and understand which services visitors are looking for.
How we use information
We use information to respond to inquiries, provide estimates, schedule appointments, prepare project recommendations, send estimate confirmations, communicate about requested services, improve the website, protect against spam or misuse, maintain business records, and comply with applicable obligations.
If you provide a phone number, email address, service address, or other contact information, you authorize us and our service providers to contact you about your inquiry, estimate, appointment, invoice, account, membership plan, or requested service. Standard message and data rates may apply for calls or text messages. You may ask us to stop non-essential communications at any time.
Calls, text messages, chat, and recorded or automated communications
When you call, text, submit a form, use a client portal, use chat or AI-assisted receptionist features, or otherwise communicate with Gutter Up North Florida, those communications may be handled through Jobber, phone carriers, email providers, or other business tools we use to manage scheduling, estimates, customer records, and follow-up.
By providing your phone number or contacting us through these tools, you consent to receive service-related calls, text messages, SMS/MMS messages, emails, appointment reminders, estimate follow-ups, invoice/payment messages, review requests, and similar communications from Gutter Up North Florida or tools we use on our behalf. Some communications may be sent using automated systems, artificial or pre-recorded voice features, AI-assisted receptionist or chat tools, or other telephonic/electronic means where enabled.
Calls, voicemails, chat sessions, SMS/MMS messages, or AI-assisted conversations may be recorded, transcribed, logged, or summarized for quality, training, scheduling, estimate preparation, customer service, documentation, dispute resolution, and business recordkeeping. Please do not submit sensitive information that is not needed for your project. If you do not want a call recorded or transcribed, tell us at the start of the call and we will use a reasonable alternative where available.
You are not required to consent to marketing calls or marketing text messages as a condition of buying services. For text messages, you may reply STOP to cancel, HELP for help where supported, or contact us directly. Transactional or service-related messages may still be sent when needed to complete a requested service, appointment, estimate, invoice, or account request.
Third-party tools and service providers
This website uses third-party tools to operate parts of the customer experience. These providers may process information according to their own policies and terms.
- Jobber Client Hub, Jobber forms, communications, payments, AI tools, and related Jobber features: Used for embedded work request forms, customer request management, scheduling, estimates, invoices, client portal access, payment or membership setup where enabled, SMS, calls, chat, AI-assisted receptionist features, recordings, transcripts, and customer communications.
- Cloudflare: Used for hosting, performance, security, and related website delivery services.
- Cloudflare Email Sending / Email Routing: Used for estimate-related email delivery and routing when the saved-estimate workflow is enabled.
- Google Tag Manager and Google Analytics: Used to understand website traffic, page activity, estimate-form engagement, phone/email clicks, and marketing performance.
- Google Ads or similar marketing platforms: May be used for advertising, conversion measurement, remarketing, call or form attribution, and campaign performance if enabled.
Information submitted through Jobber or other connected business tools may be made available to Gutter Up North Florida as the account owner and to authorized team members or service providers who help us respond to customers and provide services. Jobber and other providers may process information according to their own privacy policies, terms, and subprocessors.
We may also share information with service providers, contractors, software platforms, payment processors, email providers, phone/SMS providers, analytics providers, advertising platforms, or business tools that help us respond to inquiries, provide services, operate the website, or maintain records. We do not sell your personal information as a business model.
Cookies, analytics, and similar technologies
The website and third-party tools may use cookies, embedded scripts, local storage, pixels, tags, or similar technologies for functionality, security, form embedding, analytics, advertising, conversion tracking, performance, and fraud prevention. You can adjust cookie settings through your browser, but some features may not work properly if cookies or scripts are blocked.
We use Google Tag Manager and Google Analytics to measure how visitors use the website and to understand which services, pages, calls-to-action, and estimate tools are most useful. Google may receive information such as pages visited, device and browser information, approximate location, referral source, interactions with links or forms, IP address, and cookie or similar identifiers. Google explains how it uses information from sites and apps that use its services at policies.google.com/technologies/partner-sites. You can learn about the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.
If Google Ads, remarketing, enhanced conversions, call tracking, or similar advertising features are enabled, we may use website activity and conversion information to measure ad performance, improve marketing, and show more relevant ads. You can manage Google ad personalization through your Google account settings and browser controls.
Data security and retention
We use reasonable administrative, technical, and organizational measures to protect information. No website, email system, or internet transmission can be guaranteed completely secure. We retain information for as long as reasonably necessary for business, service, legal, tax, accounting, warranty, dispute-resolution, and recordkeeping purposes.
Your choices
You may contact us to request access, correction, or deletion of information you have provided, subject to reasonable identity verification and any business, legal, or recordkeeping obligations that may require us to retain certain information. If privacy laws in your location provide additional rights, we will handle requests as required by applicable law.
Children's privacy
This website is intended for homeowners, property owners, property managers, builders, and commercial customers. It is not directed to children under 13, and we do not knowingly collect personal information from children.
Website Terms of Use
By using this website, you agree to these Website Terms. If you do not agree, please do not use the website.
Website information is general
Content on this website is provided for general informational and marketing purposes. It does not create a contractor-client relationship, warranty, guarantee, binding quote, or obligation to perform work. Project recommendations depend on inspection, measurements, materials, access, permitting, weather, site conditions, and other factors.
Online estimates and calculator results
Any online estimate, calculator result, planning range, or automated pricing output is for preliminary planning only. It is not a final quote, contract, or promise to perform work for that amount. Final pricing may change after field measurement, inspection, access review, fascia or substrate condition, removal needs, roofline complexity, material availability, taxes, permitting, equipment requirements, drainage conditions, or unexpected site conditions.
Commercial projects, drainage work, specialty access, multi-story work, unusual rooflines, and screen enclosure projects may require an on-site appointment before accurate pricing can be confirmed.
Written agreements control
If Gutter Up North Florida provides a written estimate, invoice, contract, change order, warranty, or other project document, that written document controls over general website content. Any warranty, workmanship promise, product representation, payment term, schedule, or scope of work must be stated in the applicable written project document to be binding.
No professional engineering or legal advice
Website content about gutters, drainage, screen enclosures, water flow, or property protection is not engineering, architectural, legal, insurance, or code-compliance advice. Property owners are responsible for confirming any requirements that apply to their property, including HOA rules, permitting, drainage restrictions, insurance requirements, or local regulations.
Acceptable use
You agree not to misuse the website, submit false information, attempt unauthorized access, interfere with website operation, upload harmful code, scrape or copy content for competing commercial use, or use the website for unlawful or abusive purposes.
Intellectual property
Website text, layout, graphics, branding, photos, videos, code, and other materials are owned by Gutter Up North Florida or used with permission, unless otherwise stated. You may not copy, reproduce, modify, distribute, or reuse website materials for commercial purposes without written permission.
Third-party links and embedded services
The website may include links to or embedded features from third-party websites and platforms. Gutter Up North Florida is not responsible for third-party content, availability, security, policies, or practices. Use third-party services at your own discretion.
Recurring services, payments, and card-on-file plans
If you enroll in a recurring cleaning plan, membership, card-on-file arrangement, or payment plan, additional written or electronic terms may apply through Gutter Up North Florida, Jobber, Stripe, or another payment processor. Pricing, billing frequency, cancellation requirements, service frequency, and included work should be confirmed in the applicable written estimate, invoice, membership agreement, or payment authorization.
Limitation of liability
To the fullest extent allowed by law, Gutter Up North Florida is not liable for damages arising from use of or inability to use this website, reliance on website content, third-party tools, temporary outages, errors, omissions, or preliminary estimate information. Nothing on this page limits rights or remedies that cannot be limited under applicable law.
Changes to this page
We may update this Privacy Policy and Website Terms from time to time. The "Last updated" date shows when the latest version was posted. Continued use of the website after updates means you accept the revised terms.
Contact
If you have questions about this policy or want to make a privacy-related request, contact: